>   Customer:

·      Consumer chemicals manufacturer

·      Industry: FMCG and chemicals

>   Objectives and challenges:

·      Need to effectively manage planning and execution of trade promotions and sales visits

>   Solution:

·      Implementation of IT system to support planning and monitoring of sales visits in stores and distribution centers, to support planning, executing and analyzing trade promotions

·      Technologies used: Siebel Consumer Goods, Siebel Outlet Visits, Siebel Trade Promotions, ERP backend integration

·      Areas covered: Campaign Management, Promotion Management, Marketing Fund Management, SFA, CRM-ERP integration

>   Benefits:

·      Improved sales visits scheduling and execution with valuable information collection process

·      Smooth backend integration for sales and marketing improves trade promotion planning and execution

·      Streamlined information access for both office and mobile workforce

>   Customer:

·      Renowned, international retail chain

·      Industry: FMCG

>   Objectives and challenges:

·      Need to identify customers across retail stores

·      Leveraging customer information to build and support ecommerce platform

>   Solution:

·      Integrated customer information repository, collecting data from dispersed retail in-store systems and providing cleansed and unified data to ecommerce platform

·      Technologies used: Siebel UCM, Siebel EAI, POS and ecommerce systems integration

·      Areas covered: Customer Data Integration (CDI), Master Data Management (MDM), Data Quality, eCommerce

>   Expected benefits:

·      Identifying customers and their value across retail stores network

·      Measuring the number of unique customers

·      Ability to track customer behavior and need identification

>   Customer:

·      Central government agency

·      Industry: public sector

>   Objectives and challenges:

·      Implementation of unified citizen database to support case management processes and service requests in taxation

>   Solution:

·      Preliminary analysis and feasibility study to verify potential use of selected technology

·      Technologies used: Siebel for Public Sector, Siebel Case Management, external portal integration

·      Areas covered: Case Management

>   Benefits:

·      Analysis provides valuable information in requirements gathering and project decision processes

>   Customer:

·      Specialized collections outsourcer

·      Industry: financial services

>   Objectives and challenges:

·      No unified customer/debtor database including history and collections actions resulting in decrease in quality and effectiveness and increases in cost

>   Solution:

·      Design of IT system to support collection processes for debtors not paying their bills for products and services. System included task management, workflow, debt calculators and correspondence automation

·      Technologies used: Siebel Sales, Siebel Service, Siebel Collections, Siebel Agreements, Contact Management, external data sources integration.

·      Areas covered: Contact Management, Debt Management, Collections

>   Expected benefits:

·      Frequent debtors identification

·      Ability to share information with customers/requestors

·      Improved effectiveness through document and process templates

>   Customer:

·      Publishing house specializing in education industry

·      Industry: media & publishing

>   Objectives and challenges:

·      Need to open new channels for distributors including call center and internet

>   Solution:

·      Design and implementation of IT system to support cooperation with sales partners. System included integrated call center (with caller id) for order management, partner support and outbound campaign management as well as data sharing between new application and old core territory management system

·      Technologies used: Siebel Sales, Siebel Partner Management, IP telephony integration

·      Areas covered: Partner Management, Call Center, CTI

>   Benefits:

·      Effective order and campaign management with customer database and telephony integration

·      Cost saving in core CRM upgrade