>   Customer:

·      Government institution

·      Industry: public sector

>   Objectives and challenges:

·      Provide comprehensive, world-class customer service to support IT and telecommunications infrastructure for participants of prestigious international conference

·      Setup the helpdesk organization and IT system in just a week

>   Solution:

·      Deploy IVR powered Call Center in 3 languages with caller id/location and enhanced zone security. Manage 2 lines of customer service in real time with full task force, service requests and systems monitoring.

·      Technologies used: Siebel Service, Siebel Wireless

·      Areas covered: Help Desk, Case Management

>   Benefits:

·      High level of customer service and conference participants satisfaction