>   Customer:

·      Polish manufacturer of measurement equipment

·      Industry: manufacturing

>   Objectives and challenges:

·      Transparency of sales cycles from branch to HQ

·      Identifying cross regional customers

>   Solution:

·      Comprehensive solution allowing for opportunity management throughout the whole sales cycle including multilingual proposals generation, progress and results monitoring across organizational hierarchy up to CEO.

·      Technologies used: Siebel Sales, Siebel Service

·      Areas covered: Opportunity Managment, Account Management, Contact Management, Service

>   Benefits:

·      Unified and up-to-date customer database

·      Improved accuracy of sales forecasting