>   Customer:

·      Specialized measurement equipment distributor

·      Industry: high technologies

>   Objectives and challenges:

·      Not being able to collect and analyze sales information, including suppliers, customer & orders and their statuses

·      Need to see the big Picture of company operations and to be able to make informed decisions

>   Solution:

·      Design and implementation of IT system supporting purchase and sales order management, delivery scheduling and customer financial status reporting.

·      Technologies used: Siebel Sales, Siebel Service, supplier integration, email integration

·      Areas covered: Order Management, Account Management, Contact Management, Supply Chain Management

>   Benefits:

·      Unified and shared customer information repository

·      Order management improvements including streamlined delivery

·      Single version of truth for management decisions support