>   Customer:

·      Internet services company

·      Industry: high technologies

>   Objectives and challenges:

·      IT systems architecture modernization necessity to become more customer focused

·      Addressing transformation risk and providing means for flexible product portfolio expansion

>   Solution:

·      Current IT systems and support/development organization analysis with business requirements collection and priorities assignment to provide transformation directions recommendation and roadmap

·      Areas covered: Customer Service, Billing, Provisioning

>   Benefits:

·      Higher self-awareness of business needs and ways to address them with the help of modern software tools

·      Higher awareness of transformation risks and change management challenges