>   Customer:

·      Regional communications provider

·      Industry: communications

>   Objectives and challenges:

·      Create competitive advantage through innovative CRM system implementation

·      Desire to adopt global best practices in sales and customer service

·      Experienced system integrator selection

>   Scope of work:

·      Business requirements analysis and expert advisory to SI implementing Siebel CRM

·      Areas covered: Opportunity Management, Order Management, Billing

>   Benefits:

·      Business processes defined and IT architecture planned

·      Performance improvement of current IT suppliers