>   Customer:

·      Multifunctional office equipment distributor

·      Industry: high technology

>   Objectives and challenges:

·      No system to manager customer information

·      No standardized sales processes and best practice sharing

>   Solution:

 ·      Design and implementation of IT system to support order management, equipment maintenance, service request and field service management.

·      Technologies used: Siebel Sales, Siebel Service, integracja z systemem finansowo-księgowym

·      Areas covered: Opportunity Management, Order Management, Contact Management, Asset Management, Service, Field Service, CRM-ERP Integration

>   Benefits:

·      Unified customer database

·      Effective opportunity management and key activities tracking

·      Best practice sharing for successful sales strategies and winning proposals

·      Streamlined access to equipment sales and technical information

·      Asset maintenance tracking improves cost management and customer satisfaction