>   Customer:

·      Leading organization specializing in leasing

·      Industry: financial services

>   Objectives and challenges:

·      New CRM system introduction to support growing sales

>   Solution:

·      Analysis preceding CRM system implementation. The scope of work included requirements gathering, sales process definition and optimization

·      Areas covered: Opportunity Management, Customer Management

>   Benefits:

·      Organizational readiness and smooth CRM system implementation