>   Customer:

·      Specialized collections outsourcer

·      Industry: financial services

>   Objectives and challenges:

·      No unified customer/debtor database including history and collections actions resulting in decrease in quality and effectiveness and increases in cost

>   Solution:

·      Design of IT system to support collection processes for debtors not paying their bills for products and services. System included task management, workflow, debt calculators and correspondence automation

·      Technologies used: Siebel Sales, Siebel Service, Siebel Collections, Siebel Agreements, Contact Management, external data sources integration.

·      Areas covered: Contact Management, Debt Management, Collections

>   Expected benefits:

·      Frequent debtors identification

·      Ability to share information with customers/requestors

·      Improved effectiveness through document and process templates