>   Customer:

·      Central government agency

·      Industry: public sector

>   Objectives and challenges:

·      Implementation of unified citizen database to support case management processes and service requests in taxation

>   Solution:

·      Preliminary analysis and feasibility study to verify potential use of selected technology

·      Technologies used: Siebel for Public Sector, Siebel Case Management, external portal integration

·      Areas covered: Case Management

>   Benefits:

·      Analysis provides valuable information in requirements gathering and project decision processes