>   Customer:

·      One of the leading insurance companies

·      Industry: financial services

>   Objectives and challenges:

·      Prepare Polish operation for implementation of corporate standard claims processing IT system

>   Solution:

·      Feasibility study based on Siebel technology. Business process and function design for claims processing center.

·      Technologies used: Siebel Insurance, Siebel Claims, Siebel P&C Policies

·      Areas covered: Claims Management

>   Benefits:

·      Readiness to implement desired IT systems

·      Leveraging process model do effectively deploy new business unit – claims processing center

>   Customer:

·      Consulting division of global IT leader

·      Industry: high technologies

>   Objectives and challenges:

·      Provide desired level of service for implementation and support contracts

>   Solution:

·      Design and implementation of IT system to support service request processing for deployed applications and related SLA’s, including compliance with desired service levels, proper escalation procedures, work progress monitoring and cost management

·      Technologies used: Siebel Service, Siebel Contracts, Siebel Self-Service

·      Areas covered: Customer Service, HelpDesk

>   Benefits:

·      Proper, cost effective solution architecture, decreased implementation cost without sacrificing functionality

>   Customer:

·      Internet services company

·      Industry: high technologies

>   Objectives and challenges:

·      IT systems architecture modernization necessity to become more customer focused

·      Addressing transformation risk and providing means for flexible product portfolio expansion

>   Solution:

·      Current IT systems and support/development organization analysis with business requirements collection and priorities assignment to provide transformation directions recommendation and roadmap

·      Areas covered: Customer Service, Billing, Provisioning

>   Benefits:

·      Higher self-awareness of business needs and ways to address them with the help of modern software tools

·      Higher awareness of transformation risks and change management challenges

>   Customer:

·      Regional communications provider

·      Industry: communications

>   Objectives and challenges:

·      Create competitive advantage through innovative CRM system implementation

·      Desire to adopt global best practices in sales and customer service

·      Experienced system integrator selection

>   Scope of work:

·      Business requirements analysis and expert advisory to SI implementing Siebel CRM

·      Areas covered: Opportunity Management, Order Management, Billing

>   Benefits:

·      Business processes defined and IT architecture planned

·      Performance improvement of current IT suppliers

>   Customer:

·      Multifunctional office equipment distributor

·      Industry: high technology

>   Objectives and challenges:

·      No system to manager customer information

·      No standardized sales processes and best practice sharing

>   Solution:

 ·      Design and implementation of IT system to support order management, equipment maintenance, service request and field service management.

·      Technologies used: Siebel Sales, Siebel Service, integracja z systemem finansowo-księgowym

·      Areas covered: Opportunity Management, Order Management, Contact Management, Asset Management, Service, Field Service, CRM-ERP Integration

>   Benefits:

·      Unified customer database

·      Effective opportunity management and key activities tracking

·      Best practice sharing for successful sales strategies and winning proposals

·      Streamlined access to equipment sales and technical information

·      Asset maintenance tracking improves cost management and customer satisfaction